Frequently asked questions

Sanpetuna is a curated platform for pre-owned luxury menswear. We sell pieces from private wardrobes, tailors and retailers to clients worldwide, each one checked by hand before it goes online.

Most pieces are pre-owned, some are new with or without tags. Every product page shows the exact condition, graded on one consistent scale. How we grade

Every piece is inspected by our specialists before it is listed: material, construction, labels and condition. Only pieces that meet our standard carry the Sanpetuna Verified seal.

Every listing shows the size on the label and measurements taken flat by hand. Compare them with a piece you own, or use our size chart. If you are unsure, our concierge will gladly help on WhatsApp.

All major credit cards, PayPal and bank transfer. The options available for your country are shown at checkout.

Yes, all prices are final prices. Our pieces are sold under the margin scheme, so VAT is included but not shown separately on the invoice.

All orders are shipped from Düsseldorf, Germany, insured and tracked. Delivery usually takes about 2 business days within Germany, around 4 within Europe, and around 4 with express shipping worldwide. The expected delivery date is shown on every product page.

• Germany: free
• Europe: €35, free from €1,000
• Worldwide: €95, free from €10,000

For deliveries outside the EU, including the UK, Switzerland and Norway, import duties and taxes may apply. They are charged by your local customs office and paid by the recipient.

Yes, within 14 days of delivery. Request your return under My Account → Orders and we will send you a prepaid, insured return label within 48 business hours. A return fee is deducted from your refund: €6 within Germany, €35 within Europe, €65 worldwide. Refund policy

Once your piece has arrived and is in its original condition, we refund you within 14 business days using your original payment method.

Tell us about your pieces in a short form, no photos needed. You receive an estimate and a contract before anything leaves your home. When your pieces arrive, we check them, confirm the price, photograph them and sell them to our clients worldwide. Start selling

We specialise in luxury menswear: tailoring, outerwear, knitwear, shoes and accessories. There is no fixed list of brands. If a piece is made well and made to last, we are interested.

Once you have accepted the estimate and signed the contract, we send you a shipping label. For larger wardrobes, simply get in touch with our concierge.

Our specialists propose a price based on brand, condition and current demand. You receive the exact proposal after we have checked your pieces.

Yes. While your pieces are with us, they are fully insured and we are liable for them.

About two weeks after the sale, once the 14-day return period has ended. The payment goes directly to your bank account.

Yes, at any time and free of charge.

Of course. Add them all to the form, or contact our concierge on WhatsApp at +49 1512 8755736.