Have a question about purchasing, selling or partnering with Sanpetuna? Maybe we've already answered it.
What does Sanpetuna do?
What does Sanpetuna do?
Sanpetuna is a marketplace connecting discerning buyers and sellers. We help individuals sell their pre-owned items and assist businesses in listing and selling excess stock — offering a curated collection of luxury goods at democratic price points.
Where is Sanpetuna based?
Where is Sanpetuna based?
Sanpetuna is a registered German company and conducts business across Berlin and Hamburg. We warehouse stock in Berlin and offer international shipping.
Where does Sanpetuna source products from?
Where does Sanpetuna source products from?
We source our goods from discerning sellers around the world — whether they are individuals looking to find their pre-loved items a new home or retailers and brands looking to drive inventory efficiency. All items listed on our platform are verified for authenticity and quality.
How does Sanpetuna verify the authenticity of its garments?
How does Sanpetuna verify the authenticity of its garments?
Each item listed on our site undergoes a rigorous authenticity verification process. We assess the physical condition, the craftsmanship quality, the material and reference against archival imagery to ensure each item is genuine.
Can I return my items if they don't fit or I don't love them?
Can I return my items if they don't fit or I don't love them?
Yes, you can! Our policy makes returns simple, transparent and efficient. For more information on our returns policy, click here.
How long does shipping normally take?
How long does shipping normally take?
Each order is processed, packed and shipped within 1 - 2 days, meaning you wait less before you wear it! The exact shipping time will depend on where you are located and other variables associated with our shipping partners. For more details on our shipping policy, click here.
How do I get paid?
How do I get paid?
You get paid directly to your bank account. We honour a 14 day return period. Once this window closes, your payment is processed and sent directly to your bank account.
How fast are my item/s likely to sell?
How fast are my item/s likely to sell?
We want to sell your products just as much as you do! Products typically sell within 31 days, however, in the case that they remain unsold after 2 months, we automatically apply a price drop.
Not Sold After 2 Months
If your goods remain unsold after 2 months, we will discount them by an extra 20%.
Not Sold After 4 Months
If your goods remain unsold after 2 months, we will discount them by an extra 30%.
Not Sold After 6 Months
If your goods remain unsold after 2 months, we will discount them by an extra 40%.
How do I send my items to Sanpetuna?
How do I send my items to Sanpetuna?
We make sending your items to us as easy possible! Once you've completed the online submission form, we'll provide you with a shipping label so you can easily send us your items.
Can I list more than one item at a time for sale at a time?
Can I list more than one item at a time for sale at a time?
Yes, you can! If you have multiple items you wish to sell, reach out using the form here, our contact us directly via WhatsApp at +49 1512 8755736 or email at info@sanpetuna.com.
How do I know my item is appropriate for sale?
How do I know my item is appropriate for sale?
Our buyers are looking for the best quality pieces at the most democratic price points. If you're items are in reasonable condition, then it's likely they are fit for sale. All products listed on Sanpetuna are categorised according to their condition. To see our condition guidelines, click here. If you are unsure if your product/s are fit for sale on Sanpetuna, contact us.
What types of items can I list for sale on Sanpetuna?
What types of items can I list for sale on Sanpetuna?
The Sanpetuna collection features a wide range of different product types including clothing, shoes and accessories. As of this moment, we only accept menswear. If you would like further guidance on what product types can be listed on Sanpetuna, contact us.
What brands does Sanpetuna accept?
What brands does Sanpetuna accept?
We work with luxury brands, big and small. We don't have a list of brands we do and don't work with — if it's made well and made to last, we are interested!
What happens if I change my mind and want my item/s back?
What happens if I change my mind and want my item/s back?
You can request your items back at any time. For all items we return, we request a small fee of €25 to cover the cost of photography, listing and shipping.
How do payouts work?
How do payouts work?
You get paid directly to your bank account. We honour a 14 day return period. Once this window closes, your payment is processed and sent directly to your bank account.
How can my brand or business partner with Sanpetuna?
How can my brand or business partner with Sanpetuna?
Brands and retailers can partner with Sanpetuna through two vehicles: our Overstock Management service and our Takeback Program. Each offers its own unique benefits.
What is overstock management?
What is overstock management?
Our Overstock Management program is designed to help ease inventory pressures on your business by warehousing, listing and selling your surplus stock. Our Overstock Management program is available to both brands and retailers as a way to reduce waste, optimise resources and pave the way for a more profitable future. For more information, click here.
What is the Takeback Program?
What is the Takeback Program?
Our Takeback Program allows brands to reward their customers for their continued loyalty while earning from every item they resell. Through innovative incentive alignment, the Takeback Program drives direct revenue for brands, boosts customer engagement and promotes sustainability. To learn more about the mechanics of our Takeback Program, click here.
What are the differences between Overstock Management and the Takeback Program?
What are the differences between Overstock Management and the Takeback Program?
Overstock Management is designed to help brands and retailers unlock inventory efficiency by warehousing, listing and selling surplus stock. The Takeback Program offers a way for brands to capture value in the secondary market, as well as encouraging their customers to make additional purchases with their brand. Under the Overstock Management program, brands and retailers are rewarded with cash payouts. Under the Takeback Program, brands can be rewarded with cash payouts or purchases that take place on their own sales channels.
Does Sanpetuna warehouse inventory?
Does Sanpetuna warehouse inventory?
Yes, we warehouse all inventory at our Munich base. We do this to help brands unblock inventory efficiency and manage surplus stock.
Does Sanpetuna handle fulfilment and shipping?
Does Sanpetuna handle fulfilment and shipping?
Yes, Sanpetuna manages all order fulfilment and shipping for products sold on our platform.
What percentage of the sales price will my brand or store earn on sales?
What percentage of the sales price will my brand or store earn on sales?
Commissions are negotiated on a case-by-case basis and take into account several factors. For more information, please contact us.
Are there any costs for brands in setting up the Take-back Program?
Are there any costs for brands in setting up the Take-back Program?
Sanpetuna does not charge any fees to set up the Takeback Program with our partner brands.
How fast are item/s likely to sell?
How fast are item/s likely to sell?
We want to sell your products just as much as you do! Products typically sell within 31 days, however, in the case that they remain unsold after 2 months, we automatically apply a price drop.
Not Sold After 2 Months
If your goods remain unsold after 2 months, we will discount them by an extra 20%.
Not Sold After 4 Months
If your goods remain unsold after 2 months, we will discount them by an extra 30%.
Not Sold After 6 Months
If your goods remain unsold after 2 months, we will discount them by an extra 40%.
If you have more questions for us, visit our contact page, or contact us directly at:
WhatsApp or Call: +49 1512 8755736
Email: info@sanpetuna.com
