What do I do if I want to receive the newsletter or unsubscribe?
You can unsubscribe from the newsletter within an email sent by below.

How can I pay?
SANPETUNA supports the following payment methods:
Credit card: Mastercard, VISA, American Express
Direct debit
Purchase on account (for selected customers)

How do I know that the order has been completed?
After you have completed the order process, you will receive an e-mail confirmation from us. If you have created an account with us, you can check your order under Orders.

How long will it take for my package to be delivered?
Our items are available for immediate delivery. Delivery time is up to 4 business days after we receive your order. We will notify you by email once your order has left our facility. We will also provide you with a tracking number. Additionally, there is a possibility that our shipping partner will notify you about the current status of your shipment.

How will my package be shipped?
We ship by DHL. We will inform you about the status of your shipment by e-mail. Shipping is free of charge and will take 2-4 business days.

Return shipping is free of charge for you.

I have placed several individual orders, can the orders be combined?
This is possible if you email us in time or use our contact form.

How can I cancel my order?
Simply write an e-mail or use the contact form.

Can I return goods that I do not like or do not fit?
We understand that sometimes it just doesn't fit. For this reason, you can of course return the ordered items to us. Please also use the contact form for this purpose.

Is the membership free of charge?
Membership is free of charge and not bound to any minimum purchase.

How can I receive e-mail updates from SANPETUNA?
Enter your e-mail address in the box at the bottom of our homepage so that we can keep you informed about new arrivals, trends and exclusive promotions. In your account, if created, you can update your preferences at any time.

Where can I find size and fit information?
Under "Size Chart" or "Confections" on our product pages, you will find our international conversion charts. We provide information on fit under "Size & Fit".

Our customer service will be happy to help you if you have any further questions. Please do not forget to include the complete item description, which you can find under "Description".

Is my personal information secure?
We keep your personal information under lock and key and only share it with your consent when legally permitted. You can find more information in our privacy policy

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